SoulLocket Terms of Use

1. Scope and acceptance

SoulLocket helps individuals/couples message, keep diaries and save memories. These terms apply to the SoulLocket app, websites and support services, together with the Privacy Policy. Operations and support contact: hotroviethoangdev.lo.ve@gmail.com.

Use the service only if you meet applicable legal requirements and agree to these terms. If you do not agree, you may stop using it, request data export/deletion or contact support about remaining entitlements. Accepting these terms does not replace separate consent to sensitive data processing.

2. Eligibility and use

• You must meet age and legal capacity requirements where you live; parental/guardian consent is required where the law requires it.
• Provide truthful information. Do not impersonate others or use their accounts without permission.
• Protect your account and promptly report suspected unauthorized access. Your responsibility depends on your conduct, fault and applicable law; you are not automatically responsible for everything an account hijacker does.

SoulLocket is not an emergency, treatment or professional advice service, or a guaranteed safety-monitoring tool.

3. Accounts, Houses and pairing

An account is used to sign in; a House is a space for personal or shared data. Pairing requires a valid invitation code/QR and the creator's approval. Pairing invitations, login QR codes and profile QR codes are different types of codes.

• Invite only someone with whom you genuinely want to share a space; do not publish codes or scan login QR codes at a stranger's request.
• The person entering the code moves to the creator's House. Both parties' existing data is not automatically merged; the entrant's old House may be cleaned up if no members remain. Back up before confirming.
• Your House partner may view or manage shared content according to feature permissions. Do not use pairing to pressure someone into sharing location, photos or private information.
• “Paired” is based on server membership status; choosing Couple mode or changing an avatar does not pair two accounts.

Sign-in or sensitive actions may require additional verification. See the invitation and QR guide.

4. Content and ownership

You retain rights to content you are entitled to create/upload. You authorize SoulLocket and its providers to process it as necessary to store, transmit, synchronize, display it to the intended recipients and handle reports/violations. This does not itself authorize using your private content for advertising.

You need permission or another valid basis to upload other people's images, audio or data. Public sharing or links can create copies outside SoulLocket's control; revoking a link cannot revoke screenshots or files recipients have downloaded.

5. Safety and prohibited conduct

• Do not post child exploitation/abuse material, prohibited sexual content, incitement to violence, hatred, threats or encouragement of self-harm.
• Do not harass, expose private information, track people unlawfully, scam, spam or impersonate others.
• Do not break into accounts, spread malware, bypass access/payment controls or extract other people's data.
• Respect copyright, image rights and third-party content licenses.

Use reporting/blocking features where available, or send violation details to support. SoulLocket may hide content, restrict or suspend access proportionately to the violation. You may explain or appeal; details may be limited to protect reporters or comply with the law.

6. AI and third-party services

AI may give incorrect, incomplete or fabricated answers. AI content is for reference and does not replace professional medical, psychological, legal or financial advice. You are responsible for checking it before acting.

AI requests may be sent to providers outside SoulLocket as described in the Privacy Policy. Maps, embedded content and linked services are also subject to their providers' terms.

7. Payments, benefits and advertising

Paid features, prices and payment methods apply only when offered in your app version/platform. Read the plan name, duration, price, renewal conditions and benefits on the confirmation screen before paying. Do not assume a plan auto-renews simply because it is labelled VIP.

• If a plan auto-renews, manage/cancel it through the store or platform where you purchased it. Deleting an account or uninstalling the app does not automatically cancel a subscription.
• Restoring benefits requires the correct purchase account and a valid transaction. If a purchase is not recognized, send the order ID to support; do not send card numbers, passwords or one-time codes.
• Refund/cancellation/dispute requests are assessed under the transaction terms, platform policies and mandatory consumer rights. These terms do not remove statutory refund rights.
• Rewarded ads require the feature's viewing and verification conditions to be met. If you finish but receive no reward, report the issue for reconciliation.
• Reward points are in-app utility units, not deposits, investment assets or a promise of cash redemption.

8. Security and data

PINs, biometrics and device approval help protect access, but do not guarantee absolute security or end-to-end encryption for every type of content. Protect your email, devices and copies exported outside the app too.

Data processing rights and retention are described in the Privacy Policy; these terms must not be used to expand collection beyond disclosed purposes.

9. Project assets and licenses

SoulLocket branding, source code, design and documents belong to their respective owners. Third-party libraries, fonts, images and content remain subject to their own licenses; user content does not automatically belong to SoulLocket.

Do not copy or distribute unlawfully. This does not restrict use, research or exceptions permitted by law or open-source licenses.

10. Stopping use and deleting data

You may request account deletion in the app or through the data deletion page. Individual account deletion differs from shared House deletion and does not guarantee all copies held by others disappear. Read the scope, waiting period and withdrawal options before confirming.

SoulLocket may maintain, change or discontinue features. Changes affecting paid benefits or data rights must be handled under the transaction conditions and applicable law; they do not automatically remove benefits you have paid for.

11. Limits of liability

The service may be interrupted, synchronize slowly or encounter errors; keep copies of important content. To the extent permitted by law, responsibility is assessed according to the cause, degree of fault and actual damage. No term excludes liability or consumer rights that cannot lawfully be excluded.

12. Complaints and disputes

Send the issue, account email and necessary evidence with sensitive information redacted to support. The parties may first discuss a resolution; you retain the right to use complaint mechanisms or competent authorities under applicable law.

These terms do not impose a court venue or waive your mandatory legal rights.

13. Updates to the terms

Updates are dated at the top of this document. Important changes require notice and renewed acceptance where applicable. New terms do not automatically remove accrued rights or replace separate personal data consent.