SoulLocket Support
Quick guidance and a contact point for accounts, data, transactions and privacy.
English translation of the same document version. Contact support if any wording is unclear or differs between languages.
1. Frequently asked questions
How do I pair with my partner?
Open Settings → Connect with your partner. One person creates a 12-digit invitation/QR; the other enters or scans it and waits for the creator's approval. Do not use a House ID as a pairing code. Read the data warning before confirming.
Can I recover data when changing phones?
Sign in to the correct account to access synchronized data. Content stored only locally or not yet uploaded is not guaranteed to transfer. Check and export anything you need before changing devices.
Personal reflections will not send, or the session has expired?
Keep a copy of your text, check your connection and confirm the correct account/House. Save drafts before signing in again; do not clear app data as a troubleshooting step before synchronizing.
How do I delete my account?
Use Account and Data Deletion in Settings or submit a request outside the app. Account deletion, House deletion and subscription cancellation are separate actions.
2. Contact support
Email: hotroviethoangdev.lo.ve@gmail.com. You may also use the in-app support area.
The button opens your email app; it does not send a request automatically. If it does not open, copy the address and send a message from your mailbox.
- Describe the screen/action, time, platform and version.
- Include your email/UID if needed to identify your account; redact private content in screenshots.
- For transactions, provide the order ID, not card details.
3. Data rights and violation reports
Send access, correction, export or deletion requests for your personal data to support, stating the scope. We need to verify your authority; knowing someone else's email does not entitle you to view or delete their data.
For violations/harassment, use reporting/blocking in the app where available or contact support. Do not redistribute sensitive data to report an issue.