Delete Your SoulLocket Account and Data
Deleting your sign-in account and deleting shared House data are different actions. Submitting a request does not mean data has already been deleted.
English translation of the same document version. Contact support if any wording is unclear or differs between languages.
1. Choose the correct scope
- Account deletion: requests closure of your current sign-in account and handling of related data. It does not automatically delete your partner's entire House.
- Breakup / House data deletion: requests cleanup of the shared space and may affect both people's data. It does not itself delete sign-in accounts.
- Individual content deletion: use the relevant diary, photo, post or utility delete action if you only want to remove part of your content.
2. Waiting periods in the current flow
The exact time is returned by the server and shown in the app. The periods below describe the current processing code, not a guarantee that every copy is deleted at a precise minute.
| Request | Scheduling |
|---|---|
| Account deletion without a valid identified House | Scheduled for 3 days after the request. |
| Account deletion with a House | The current flow sets a 30-day wait, even if the House does not yet have two members. If the other eligible member confirms, the time is reset to 3 days after that confirmation. |
| House deletion in single mode | Scheduled after 3 days. |
| Breakup / couple House deletion | Waits for the other member's confirmation or the 30-day waiting deadline. After moving to scheduled status, there is an additional day before deletion. |
| Request outside the app | Creates a support request for verification and handling, not immediate deletion. There is no promise of automatic completion within 7 days. Support needs to communicate appropriate progress/timing after verification. |
For a shared House, the requester cannot self-confirm by switching to another device signed in to the same account. Before the deadline and before processing begins, you may cancel/withdraw a request if the interface still permits it. There is no guaranteed recovery after permanent deletion.
3. Data handled and current limitations
The current account deletion flow cleans up the account profile, membership links, presence/device tokens and some UID-linked support requests/reports, then deletes the authentication account. The House deletion flow cleans up the House, public profile, message branches, notifications, friends, GPS, invitations and House-linked data within its implemented scope.
Do not assume account deletion simultaneously removes every old piece of content. Shared House content, Cloudflare R2 media, some Firestore data or other records may need additional review and handling. The current mechanism is not sufficient to promise complete cleanup of all these stores. Specify any remaining personal data you want deleted in your support request.
Downloaded copies held by others, screenshots and device exports cannot be remotely recalled. Data retained for legal obligations, fraud handling or disputes must be limited; you may ask what is retained, why and for how long. There is no promise that all community content automatically becomes anonymous.
4. Actions in the app
- Sign in to the correct account, open Settings and find Account and Data Deletion or Breakup / Delete Data.
- Read the affected scope and confirmation steps. Account deletion includes email/one-time-code verification; enter codes only in the official app, not in messages to support.
- Check the success message and scheduled time. The app may sign you out after creating an account deletion request.
- To withdraw before the deadline, sign back in and look for the pending request's cancellation action; contact support promptly if you cannot access it.
Do not create another request without knowing the previous request's status. A network error does not prove the server failed to receive it.
5. Request deletion outside the app
You can use this form without reinstalling or signing in to the app. After receiving it, support must verify that you own the account before acting; knowing an email/House ID does not authorize deleting someone else's data.
Submitted information, IP address and browser information are processed for receipt, verification and anti-abuse as described in the Privacy Policy. Do not enter passwords, PINs, one-time codes or sensitive identity documents in the notes.
If submission fails, email hotroviethoangdev.lo.ve@gmail.com from your account email when possible. Keep the request ID to ask about progress; “recorded” does not mean “deleted”.